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Case Study 3: Home Security Satisfaction Study

Identified Service Gaps to Boost Customer Loyalty

Challenge:
A leading home security provider needed rapid insights into customer satisfaction with their current systems and services. Traditional surveys and feedback loops would have taken too long to capture timely sentiment, risking delays in product updates and service improvements.

Solution:

Interloq designed a customer satisfaction tracking program paired with dashboard reporting. By analyzing feedback across the customer journey, we identified specific weak points in installation and service follow-up.

Results:

  • Pinpointed the top three drivers of dissatisfaction.

  • Improved customer retention through targeted operational changes.

  • Delivered dashboards enabling ongoing tracking and fast decision-making.

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